Every year, the Temkin Group releases its Customer Loyalty Index, which surveys 10,000 U.S. consumers of 329 companies across 20 industries and ranks those companies according to five loyalty-related behaviors. (Top on the list this year? ACE Rent A Car. Bottom on the list? McDonald’s.) Knowing these “loyalty behaviors” can help you develop print and multi-channel marketing strategies that improve your own customers’ loyalty and keep your bottom line strong. Here are the five